We're starting our "7 Deadly Myths of Software Procurement" series with today's Myth:
Myth number 1: “I don’t need to understand - my provider understands!”
It’s happens more than you think and is a common trick used by suppliers to impress potential clients. The fact of the matter is simply this: If a service provider cannot talk your business language, you shouldn’t be using them.
I’ve seen, time and time again, suppliers use this tactic to try and impress potential clients and to keep existing clients from asking too many questions. While it is critically important that your supplier does know the industry he is working in, it is equally important that he knows enough about your industry to be able to offer insights and address concerns of stakeholders.
Counter the myth
It is always hard to find a balance between trusting someone and examining their claims. But the only way to be certain of anything in the world of software is to ensure that you know enough about what your business requirement is that you can determine if the solution provided is going to meet your needs. This may even involve you learning a little of the tech jargon as well…
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